Product Return After E-commerce Shoot

At VOILA Studio, we prioritize the safety and security of your products during every stage of the e-commerce photoshoot process. However, we understand that unforeseen circumstances can occur during product transit. Here is our policy regarding product dispatch, loss, and damage:

Product Return After E-commerce Shoot

Once the e-commerce shoot is complete, we carefully pack and ship the products back to you. If your product is lost or damaged during transit, prior to reaching you, we will compensate you for the loss.

Compensation for Lost or Damaged Products

In the unfortunate event that a product is lost or damaged before reaching you, VOILA Studio will calculate the compensation amount based on the actual value of the product, adjusted by an agreed-upon percentage. Our dedicated executive will contact you to discuss the details and determine an initial compensation amount.

Steps to Address the Issue:

1. Notification: Inform us immediately upon noticing the loss or damage of the product.
2. Evaluation: Our team will assess the situation and calculate the compensation based on the product's actual value and the agreed percentage.
3. Contact: An executive from VOILA Studio will get in touch with you to finalize the compensation details.
4. Payment: We will pay you an initial amount as part of the compensation

VOILA Studio is committed to ensuring a seamless experience for our clients, including those using our models for shoot, catalog shoot, and e-commerce photography services. We take every precaution to safeguard your products and provide the best e-commerce photography service in the industry.

For any questions or concerns regarding our dispatch policy, please contact us.

• Email: [email address]
• Phone: [phone number]
• Address: [office address]

At VOILA Studio, your satisfaction is our priority, and we are here to ensure your experience exceeds expectations.